Cancellation and liability

01Precedence

Where we have entered into a separate written agreement with you, that agreement governs our relationship and prevails over anything set out on this page. What follows applies to the use of this website, and to work undertaken where no separate agreement is in place.

02Cancellation

Where an engagement is ended before it is complete, the position on work already carried out is that set out in the agreement. In the absence of an agreement, work completed up to the point of cancellation is chargeable, and we will confirm what that covers at the time.

03Completed work

Work is treated as complete once delivered files have been accepted by the client. Questions about delivered work are dealt with under the quality provisions of the applicable agreement.

04Limitation of liability — damages

We are not liable for indirect, special, exemplary, consequential or incidental damages arising from or in connection with our services, including damages for loss of profits, data, goodwill or business interruption.

05Limitation of liability — aggregate claims

Our total liability for all claims, whether in contract, tort (including negligence) or otherwise, is limited to the fees paid to us in the twelve months preceding the event giving rise to the claim, except where an agreement provides otherwise.

06Accuracy of material supplied to us

Responsibility for the accuracy and completeness of material supplied to us rests with the party supplying it. We do not warrant or verify the factual correctness of that material.

07No guarantee of acceptance or outcome

We make no guarantee that any manuscript will be accepted for publication, indexed, or received in any particular way, by any publisher, journal or third party.